Terms and Conditions

Making A Purchase

To make a purchase just browse through the products, then click onto purchasing which will take you to the Online Order Form page. Click on the relevant fields and click "Add to Cart".

We accept paypal, credit/debit card, cheque with guarantee card (cheques will require statuary time to clear) and postal order.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or the product is no longer available. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

NOTE:
No item will be sent to you until you have responded to our confirmation of your order and payment is received and cleared.

Shipping And Handling

We make every effort to despatch within 7 days of confirmation of order. Unless we state otherwise.

This may not apply in respect of deliveries outside of the UK. All deliveries will be made to you at the address specified by you in the order.  If we cannot deliver the product to you at the address you have specified for any reason (other than when we are at fault), we will notify you (if any additional costs are incurred, then unfortunately these will be past onto you).

Reaching Us

If you need to reach us, please email us using the link on the contact us page, alternatively, you can call on: (+44) 07796 934024 or e-mail: keep.cool@sky.com or write to us at: P.O. Box 10671 • Burnham-on-Crouch • Essex • CM0 8UZ • United Kingdom

Privacy Policy

We do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.  We will hold your address information for future mailings and exhibitions. 

Under no circumstances do we pass your information to be used on mailing lists of any kind.  Any type of correspondence from you is kept in the strictest confidence and confidentiality.

Returns Policy

As a result of the quality of the product we are providing, every effort has been made to ensure your product arrives in first class condition.  In the unlikely event damage has occurred then relevant repairs to will be dealt with through the relevant insurance postage/courier companies.  We would appreciate notification of any damage within 48 hours.

Please try our Keep Cool Products on dry, as once they are wet we cannot exchange or refund.  Please be aware that our product is an inch smaller all round when dry.

If you have ordered a wrong size, we will charge P & P again to send a new item out and will not incur charges for returned item.  If unsure about size, please call us on 07796 934024.

This in no way means that you are not protected as a consumer, as to date we have not had a dissatisfied client.

Disclaimer

The information contained in this website is for general information purposes only.  The information is provided by "KCA" and whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose.  Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Every effort is made to keep the website up and running smoothly.  However, "KCA" takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Any redistribution or reproduction of part or all of the contents in any form is prohibited.

You may not, except with our express written permission, distribute or commercially exploit the content.  Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

Response/Complaint

We are proud to say that we have only encountered positive feedback so far.  Many of our customers have re-ordered (and re-ordered again) and we are often delighted to receive news of both the safe and prompt deliver of an order.  However, if for any reason you are not happy with your order then we will treat your complaint seriously and promptly.

On this note, we ask you to understand that while we endeavour to produce accurate images of the work along with descriptions, images of the product on a screen may vary (and particularly if they are downloaded as a small print) from the reality of the original product.  We are, however, confident that the original product is always superior.